Live today
Remote access uses an encrypted tunnel with no standing open inbound ports. Per-node credentials and key-only SSH on managed nodes are being rolled out.
Remote support
Support on demand, never standing access.
We connect when you allow it, for a set time, for a stated reason. You can end it at any time.
You ask
Tell us what is wrong or what you want changed. Nothing opens yet.
You allow
You approve a time-boxed session, give the reason it is needed and choose view-only or act. Coming soon
We fix
A Tez engineer works only inside what you allowed. Video and recordings need a separate yes.
Access closes
The session ends at its set time, or sooner when you end it. A record stays in your access log. Coming soon
Controls marked Coming soon are designed but not yet built. See what is live today.
What stays in your hands
- The clock. Every session has an end time. Coming soon
- The scope. View-only or act, and video only with a separate yes. Coming soon
- The off switch. End any session at any moment. Coming soon
- The record. Who, when and why, in a log you can read. Coming soon
Questions about support access
Can Tez see my cameras during support?
Not unless you say so. Video, recordings and the Guardian activity view need your separate consent for each session. The consent control is Coming soon.
What is the difference between view-only and act?
View-only means the engineer can look but not change anything. Act means they can change settings, restart services or install updates, within the time you set.
Can I stop a session early?
Yes, that is the design. You end any session and block further access until you allow it again. The kill switch is Coming soon.
How will I know who accessed my node?
Every session is written to an access log with the person, time, reason and whether it was view-only or act. A page to read it in your app is Coming soon.
What if my node is down and you cannot reach me?
An emergency (break-glass) rule lets a named engineer take access to restore service. It is recorded and we tell you afterwards. Coming soon
Is remote support included?
Remote support in business hours is part of Sentinel Care. On-site visits are charged separately.
Need help with your node?
Tell us what is wrong. We reply with how we will look at it.